Returns + Exchanges

Delivery & Return Policy

At Tabaz Mart, we strive to provide a seamless shopping experience with reliable delivery and a hassle-free return process. Please read our delivery and return policy carefully to understand how we handle shipping, returns, and exchanges.

Shipping Time & Process

We process all orders within 1-2 business days after receiving payment.
Delivery time varies depending on your location and the selected shipping method. Typically, orders are delivered within:

Inside Narayanganj: 1-2 business days

Outside Dhaka: 1-3 business days

Shipping Charges

Shipping charges depend on the delivery location and order size. The exact shipping fee will be displayed at checkout before placing the order.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order through our website

Delivery Issues

If you do not receive your order within the estimated time, please contact our support team.
If the delivery fails due to an incorrect address or unavailability of the recipient, the order may be returned to us, and re-shipping charges may apply.

Return & Exchange Policy

Return Eligibility

We accept returns or exchanges under the following conditions:

The product is damaged, defective, or incorrect upon arrival.
The item is unused, unworn, and in its original packaging with all tags intact.
The return request is made within 2 days of delivery.

Items Not Eligible for Return

Used or washed items.
Items without original packaging or missing accessories.
Customized or personalized products.
Discounted or clearance sale items.

Return Process

1. Request a Return: Contact our customer support team via email, phone, or WhatsApp within 7 days of receiving your order.

2. Provide Details: Share your order number, product details, and the reason for the return.

3. Return Pickup or Drop-off:

For outside Dhaka, you may need to send the product to our designated address.

4. Inspection & Refund:

Once we receive and inspect the item, we will process the refund or exchange within 1-2 business days.
Refunds will be issued through the original payment method or as store credit.

Exchange Policy

If you wish to exchange an item for a different size or color, please mention it while requesting a return.
Exchange requests are subject to stock availability.

Contact Us

For any delivery or return-related inquiries, feel free to contact us:

Phone: +8801896063801

Email: tabazmart@gmail.com

WhatsApp: +8801896063801

We are always here to assist you with your shopping experience!